Always looking for good ideas in different places. I read these steps on the wall in a hospital room. These steps remind the hospital staff how to handle difficult situations.

S-B-A-R

Situation: What is going on?

Background: What is the context?

Assessment: What do I think the problem is?

Recommendation: What would I do to correct it?

Very similar to the OODA loop. Observe-Orient-Decide-Act